Privacy Policy

Quench Canada, Inc. dba Culligan Quench values your privacy and the protection of your personal information.

When you provide us your personal information on our website, we presume that you accept that your personal information will be processed as described in this policy.

1. What is the scope of this policy?

This Privacy Policy describes the information Culligan Quench collects, how we use this information, with whom we share it, how long we retain it, and the choices you have in connection with this.

This Privacy Notice applies to our websites (including https://quenchcanada.culligan.com, https://shop.culliganquench.ca/ and https://quenchwater–careers.multiscreensite.com/), software, and online and offline services.

Our Privacy Policy applies only to Culligan Quench and not to other companies’ or organizations’ sites to which we link or to which you otherwise provide your information during your relationship with us. Culligan Quench is not responsible for the privacy policies of these companies or organizations.

2. How do we collect your personal information?

We collect personal information (information that relates to a natural person and directly or indirectly allows that person to be identified) when you use our services.

We will collect your information when you:

• browse our website, for example using cookies or other tracking tools;
• provide them to us on our website, for example using our contact form;
• provide it to us when you request a service from us; or
• communicate with us by telephone, email, social media, in person or by any other means.

3. What personal information do we collect and why?

We only collect, use and communicate your personal information as authorized by applicable privacy laws. For example, we only use your personal information for the purposes for which we obtained your consent, or for other purposes where required or permitted by law.

We collect, use and communicate your personal information for the following purposes:

• Communicate with you by telephone. When you communicate with us by telephone on a recorded line, with your consent, we will collect your identifiers (name) and auditory information (recording of your voice). We do not share this information with any third parties other than our recording provider.
• Request Pricing. When you request a quote through our Website, we collect from you your identifiers (name, email address, phone number, company name, and postal code). We will use this information to communicate with you about your pricing request.
• Schedule a Meeting. When you schedule a meeting with Culligan Quench through our Websites, we will collect from you your identifiers (name, email address, telephone number, postal code, company name), and anything else you share in form. We will share this information with our third party scheduling provider.
• Fulfill your purchases. When you make a purchase, we will collect your identifiers (name, company name, title, email address, physical address, telephone number) and, through our third-party payment processor, your payment card information (masked payment card number, card type, name on card, customer wallet token, and expiration date) or financial account information (account number and routing number). We will use this information to complete, fulfill, manage and communicate with you about your transactions, check your credit (if necessary), and process payments.  We share this information with our third-party payment and shipping providers to collect your payment and fulfill your orders.
• Subscribe you to our monthly newsletter and marketing communications. With your consent, we will collect your identifiers (name) and contact information (e-mail) to send you e-mail marketing communications.  If you wish to unsubscribe from future e-mail marketing communications, you can click on the “Unsubscribe” hyperlink located in each e-mail marketing communication.  We share your identifiers and contact information with our third party marketing providers who send you marketing emails on our behalf.  Please note that we will continue to send you notifications related to product recalls, notifications that are necessary to the services, or notifications regarding requested products or services.
• Hire employees. When you apply for employment with Culligan Quench, we will collect your personal identifiers (name, email address, physical address, telephone number) and your professional or employment information (resume, cover letter, employment history, educational history). We use this personal information to assess and manage your application with Culligan Quench, to communicate with you regarding your candidacy, and as necessary to comply with the law.
• Provide customer service online. When you contact our Customer Service department by e-mail or online message, we collect from you, your identifiers (name, address, phone number, and email address) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you may have. We do not share this information with any third parties except our e-mail provider.
• Analytics and Marketing. We collect pages visited, frequency of access, time spent on each page, referring website details, hardware model, operating system, browser, and device preferences. With your consent, we use this information for analytics and marketing purposes.
• Location Information. We use your IP address to determine your location. You can adjust your consent to providing location information in your browser settings.

4. Cookies

When you visit our web site, we use cookies, pixels, web beacons, and other similar technologies, for example, to (i) enable the website to function properly; (ii) track you within the website; (iii) enhance user experience; (iv) conduct analytics to improve the website; (v) prevent fraudulent use of the website; (vi) effectively market to you, and (vii) diagnose and repair technical errors with the website and, in cases of abuse, track and mitigate the abuse.

Our website may use the following cookies:

• Essential Cookies: These cookies are strictly necessary for our website to function properly and to ensure our services are accessible to you. The website cannot function properly without these cookies, which is why they cannot be deactivated.
• Preference Cookies: These cookies enable us to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
• Marketing Cookies: These cookies are used to track visitors across the website. We use this data to target and personalize our website and marketing communications, and to display more relevant and engaging advertisements.
• Statistics Cookies: These cookies allow us to understand how visitors interact with our website by collecting and reporting information anonymously.

To learn more about the cookies we use or to review or manage your choices, please use our cookie banner. You may also configure cookie settings and delete cookies held on your device at any time by reviewing the appropriate settings within your browser.

5. How do we obtain your consent?

How we obtain your consent depends on the circumstances.

• Sometimes we ask for your explicit consent. However, consent may also be implied, i.e., it is inferred from the circumstances or from your silence.
• If we want to use your personal information for a purpose that was not identified at the time we collected your information or that is not required by law, we will ask for your consent again.

6. To whom do we communicate your personal information?

Culligan Quench shares personal information in the following general scenarios, for the purposes identified in the section “What personal information do we collect and why?”

• Service providers: We share your personal information with our service providers that assist us in providing the Services, such as our payment processors, IT support, order fulfilment and delivery providers and/or product vendors, website and email marketing providers, customer service providers, data analytics providers, communications providers, call recording provider, online scheduling provider, cloud and hosting providers, and email providers.
• Courts, law enforcement and other public bodies: We will share your personal information where we are legally required to do so, such as in response to tax obligations, court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.

7. How long do we keep your personal information?

We will retain your information for as long as it is necessary for the purpose of the processing, unless we receive a request to delete this information that may be granted under applicable laws, as described in the section “What are your rights regarding your personal information”?

8. Where do we keep your personal information?

We store the personal information collected on our website in Canada and the United States.

It is possible that your personal information will be communicated outside Quebec or Canada, where privacy laws may differ. In this case, we endeavour to ensure that your personal information benefits from an equal level of protection, for example, using contractual measures. In any case, it is possible that law enforcement or national security agencies in these countries may access your personal information.

9. How do we protect your personal information?

We implement and maintain reasonable security measures, such as access controls and encryption, to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.

10. What are your rights regarding your personal information?

Depending on the applicable laws, you may have the following rights regarding your personal information:

• Right to Access. You can request what personal information we have collected, used, and disclosed about you, and obtain a copy of it.
• Right to Deletion. You can request the deletion of your personal information that we collect or maintain if it is expired or obsolete, or as permitted by law.
• Right to Correct. You can correct inexact, incomplete or ambiguous personal information that we collect or maintain.
• Right to Withdraw Consent. You can request to withdraw consent to the use or communication of certain personal information we collected. Before granting your request, we will inform you if withdrawing your consent means we will no longer being able to respond to your requests or offer you the services requested.

To exercise your rights, please send a written request to our privacy officer using the contact details indicated in the section “How can you contact us?”

If we are not able to verify your identity with the information we hold, we may ask you for additional pieces of information. This information is used only to verify you.

11. How can you contact us?

If you have any questions or wish to exercise your rights with respect to your personal information, please contact us at:

Privacy Officer

Quench Canada, Inc.
privacy@culliganquench.com
87 Sharer Rd
Woodbridge, ON L4L 8Z3

12. Will we update this policy?

This policy is in effect as of the “last update” date at the top of this page.

If we make changes, we will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Policy to stay informed. If we make changes that materially affect your privacy rights, we will notify you via email and/or by prominently posting notice on the services and obtain your consent, if required.